![]() We understand the audio issue is related to the built-in speakers and headphone jack. To upload and attach a file, use the " Drag and drop here or browse files to attach" option below the response textbox. txt file), please attach it to your reply. To save your scan, click Next and click Save.Click the menu where it says " Summary" to change to " Detailed View". ![]() ![]() The Intel® SSU defaults to the " Summary View" on the output screen following the scan. Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information.Download the Intel® SSU and save the application on your computer.In order to review this further, could you please provide us with the following details?ġ- When you said " did a fresh install", did you mean a fresh install of the operating system and all the software? Or did you mean just a fresh install of the graphics driver?Ģ- Just to make sure, is this issue related to not getting audio working through HDMI output? Is it about not getting audio through a Bluetooth device? Or is this problem about not getting audio through the built-in speakers or the headphone 3.5mm jack?ģ- In case this issue is regarding a problem with audio through HDMI, please provide a screenshot from Device Manager > Sound, video and game controllers showing the devices listed in that section.Ĥ- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system: Hello you for posting on the Intel® communities.
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